Feedback and Feedforward – Looking to a positive future
Looking to a positive future instead of dwelling on mistakes
Feedback is a great way to give people an evaluation on perceived behavior. If the “feedback rules” are followed by both sides, it is a wonderful tool that can constructively defuse conflicts and enable development.
The feedback rules include a factual description of the perception, the effect of the behavior on me as the feedback giver, and impulses for improving the behavior from the feedback giver to the feedback receiver. An appreciative attitude on the part of the person giving the feedback is a basic prerequisite. Positive aspects in the feedback are crucial so that it can be accepted in its entirety. Otherwise, the reptilian brain (in English much more charming: “Crocodile Brain” or “Croc Brain” for short) immediately goes on the attack or defense.